|Answering Services and
Call Centre Services Serving
Canada and the US
Improve Customer Service and Reduce Costs
with Automated Answering Services
If your customer service representatives are overwhelmed or only available at certain times, consider an automated answering service.
While a live operator is always preferred, there are times and situations where an automated attendant is the perfect way to route a call appropriately, allow a caller to leave an anonymous message, or save your company a lot of money by avoiding having to hire additional staff members.
AnswerNet’s Automated Answering Services are much more than voice-mail. Our Interactive Voice Response Services, known as IVR, will offer a set of pre-recorded messages that provide step-by-step instructions and options for your callers.
The combination of Automated Answering Services and IVR give your callers advanced touch-tone or voice options that can manage your call flow, route traffic appropriately and make language selections.
Set up an automated system that can easily handle your overflow, overnight calls and general customer service inquiries. Automated Answering Services can even “zero-out” to a live agent when the caller prefers to speak to a person.
Here are some Automated Answering Service options that are easily customizable to suit your answering services needs:
- Voicemail Services
- Auto-Attendant / Automated Receptionist
- Reservationless Conference Calling
- Fax Services
- Text to Email
- Text to Voicemail
- Voicemail to Text Delivery
- Language Routing
- Service Routing
- Automated Survey Response
- Automated Hotlines
Automated Answering Services are always active to ensure your customers get the answers they need. AnswerNet’s customizable Automated Answering Service can help reduce calling costs and boost your data collection efforts.
Contact AnswerNet Canada today for more information or to receive a quote on Automated Answering Services from Answernet.