| Call Centres Serving
Canada and the US
Outsource your business processes to AnswerNet…
With our Business Process Outsourcing (BPO) Services you can outsource to us virtually anything that can be done by phone, fax, or email from answering services, inside sales, order entry / order processing, telesales, telemarketing, help desk services to data entry services - - or let us be your complete customer care department.
Call Centre Outsourcing & The AnswerNet Difference
Outsourcing Call Centre Services to AnswerNet gives you the services with the cost and investment savings you are seeking in a third-party provider.
Outsourcing to AnswerNet saves you time and money compared with making the same investments in your own call centre people, technology, facilities and management resources. Operating two call centres in Canada, in Winnipeg and Toronto, means we have the outsourcing capacity you require. Our lead times are short, enabling you to see results quickly.
Flexible, Customized Call Centre Outsourcing Programs
We work with you to design a call centre outsourcing program that precisely fits your needs. You work closely with us to create scripting to help accomplish our goal of sounding like we are sitting in your office. We evaluate your needs and then recommend a call centre that has the right agent profile and technology to suit your program best. AnswerNet can handle almost any kind of program 24 hours a day, 7 days a week, 365 days a year.
The Call Centre Network Outsourcing Advantage
Our call centres in Toronto and Winnipeg offer access to a wide range of call centre outsourcing capabilities and program expertise including high volume Business-to-Consumer (B2C) Outbound, specialized Business-to-Business (B2B) Inbound and Outbound, and Fulfillment.
Quality Call Centre Outsourcing Services
AnswerNet call centres provide quick and consistent feedback to our agents to support our superior performance. We maintain an industry leading 7:1 agent/supervisor ratio. We also offer call recording.
In addition to our own in-house quality monitoring, we use an independent third-party firm to evaluate our service levels. Isn't it time you put our award-winning call centre outsourcing team to work for your business?
Call Centre BPO Outsourcing Services Available
You can outsource to us virtually any business function that can be performed by telephone, email or fax - anything from answering your phones, processing orders and doing data entry to being your virtual receptionist or performing as your customer care department.
Some examples of BPO call centre outsourcing services are:
- Telephone answering
- Remote receptionist / virtual receptionist
- Customer care services
- Order entry / order processing / order fulfillment
- Data entry outsourcing (You can outsource data entry to us and save on staffing costs.)
- Help desk services ( IT, product support, etc...)
- Email management / email answering
- Telesales/telemarketing/setting sales appointments
- Banking customer care and sales
- Insurance sales & customer support
- Online appointment scheduling
- And anything else that can be done by phone, Internet or email... Just Contact Us
Contact us today to discuss your business process outsourcing needs.