| Call Centres Serving
Canada and the US
AnswerNet Can Make Your Direct Response
TV (DRTV) Campaign Click
Few marketing programs are as exciting and rewarding as Direct Response.
You watch the switchboards light up and hear agents talk with customers or donors as ad spots, infomercials and pledge appeals appear on the screen or are heard live. You know very quickly, sometimes in real time, if your program is working, and quick-turn changes and tweaks are common. There is an anticipation and expectation when your commercial is on the air or a mail/email piece is delivered to customers or prospects.
AnswerNet can help ensure that your promotion is a success by responding to all customer calls promptly, no matter how busy the phone lines get. Whether you are anticipating 1,000 calls or 10,000—whether you are running a local spot or a national campaign—we are standing by to capture each order, donation or pledge.
Our agents quickly and accurately enter all the information needed to complete each request using our web-based or customized order entry software.
Making a direct response campaign a success requires a combination of careful planning, scalability and flexibility. AnswerNet will consult with you to devise a customized direct response campaign that will handle a realistically projected call volume.
Our project management staff works closely with you to carefully script calls to streamline the inquiry/order process and maximize conversions.
All direct response campaign programs include scheduled meetings throughout the campaign to review and, if necessary, revise your program.
Flexible Direct Response Program Options
AnswerNet can handle your direct response program from start to finish, 24/7.
Choose between full-time, overflow and weekend/after-hours support. Make your campaign one that your customers will remember with our toll-free vanity numbers!
- Multi-Language and Communication Support
AnswerNet offers service in English or French, and in many more languages through our translation partners. Our TTY service connects with the hearing-impaired.
- Timely Reporting and Results
View your transactions and receive detailed information via our easy-to-view and easy-to-use customized reporting packages. Obtain that critical data in customized daily, weekly, or monthly reports, faxed or emailed directly to you.
Contact us today to set up customized call centre services for your Direct Response campaign.