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Disaster Response Call Centre Services

Disaster Response

Emergency Call Centre Services

Stay in touch with Answernet's
emergency call center services.

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Disaster Response - Emergency Answering & Call Centre Services

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Call Centres Serving
Canada and the US

 

 

Stay In Touch...

Stay In Touch with AnswerNet's Disaster Response Emergency Answering and Call Centre Services.

 

Ensure your business continues to operate with minimal disruption.

 

AnswerNet’s disaster response call centre services will be there to answer calls and relay messages 24/7 even if you, or your staff, are unavailable.

 

Disasters, natural and man-made, are sometimes unavoidable. The key to successfully working through disasters is to plan your response for them before they occur.

 

Setup Emergency Hotlines and Answering Services

However, even if you are caught unprepared (whether by snow storm, freezing rain, or other emergency situation) contact us to help set up emergency communication hotlines and answering services for your business, agency or organization. If you get overwhelmed by phone calls, contact us to help answer those calls.

 

Every centre has backup battery power supplies to withstand brief outages and for orderly data saving and offsite transfer.

 

Tell callers what is going on - Supply vital information, take easily-retrieved messages and provide basic services without busy signals with pre-recorded messages, voicemail and inbound IVR. Easy scripting lets you alter messages and menu options quickly as circumstances change.

 

Arrange to seamlessly redirect your calls or emails to AnswerNet just before or when disasters occur - Our trained agents act as your emergency communications go-between. We can patch calls to anywhere including to employees’ homes and cell phones. Create an emergency response strategy with us that works for you.

 

Be there even if the power is out – AnswerNet provides response service for mission-critical services with our onsite generator-equipped call centres.

 

Save money – backup generators are very costly: up to $50,000 to buy and install a unit large enough to power a 100-workstation contact centre or office. Maintenance and operation require trained staff. These units will not help if you have to evacuate or if your phone lines go down. For the cost of a generator, you would get 50,000 + minutes with AnswerNet; your calls will be answered 24/7 with no interruption of your business.

 

Emergency Response Features

  • Easy to switch over - most phone lines can be switched to us with a single phone call
  • Scripting and routing changes on the fly
  • Optional product or supplies receiving site at our fulfillment centre

 

Service Levels:

  • 24/7 Live agent coverage
    • Live agents respond to specific customer request
  • 24/7 Automated response
    • Pre-recorded messages with voicemail option answers customers and saves money
    • Inbound IVR provides basic functionality like alternative stores/office locations, service FAQ’s, updates and order taking
  • Blended service
    • Combination of live and automated to handle all call types
  • Minimal service disruption
    • Calls/contacts handled at generator-protected sites

 

When time is of the essence, call 800-411-5777 and let us know that you need Emergency Answering or Disaster Response Call Centre Services for your business.


Contact Us

Contact us now to arrange for disaster response call centre services for your business.

 

 

Return to Call Centre Services Overview or AnswerNet.ca Call Centres home page.