| Call Centres Serving
Canada and the US
Let AnswerNet Deliver the Email!
Your customers, clients, prospects, and the many others emailing your organization expect acknowledgement and a timely response.
Let AnswerNet be your "info@, sales@, support@" for your business.
By having us manage your email, you'll save time and resources; freeing your staff to handle more productive tasks.
Email Management Services
Quality Email Response
Our email response agents are specially selected from our team based on their superior writing, typing and comprehension skills to provide clear, concise and prompt responses.
Our staff can use your knowledge bases to create accurate, quickly prepared answers (and save you money). They will escalate issues they cannot resolve to your appropriate team members.
If there are truly URGENT messages, we can even call or page your employees.
To assure customers that their messages are being read, AnswerNet can also send out receipt confirmations.
Email Management Program Options
Choose between a shared or dedicated-agent program to best fit your volume and needs.
Today's competitive market means communicating in your customers' language. AnswerNet has agents fluent in English and/or French, and in many more languages through our translation partners.
To give peace of mind, for compliance reasons, or in case there are any questions about a transaction we can save and store all email communications.
Advanced Email Management Technology Tools
AnswerNet provides email management with the choice of integrating into your existing response tools or using ours.
It sends each customer an automatic reply indicating when we received their messages as it routes the message tickets to our agents.
Our agents can use a script-based standard response library or access your knowledge bases to quickly formulate responses.
The system enables our agents to prioritize emails for urgent attention and provides easy-to-follow threads to see where the messages are in each stage of the interaction.
Free up the time you spend in e-mail. Contact us now to set up your email management services.